Refund policy

Returns and refunds

We accept returns of unopened products in their original, sealed packaging within 5 days of delivery. For health and safety reasons, we cannot accept returns or exchanges on opened or used products.

To start a return, email ambersorganicskincare@gmail.com with your order number. We'll send return instructions. Return shipping is the customer's responsibility.

Once your return arrives and is inspected, we'll refund the original payment method within 5 business days. Original shipping charges are non-refundable.

If your order arrives damaged, incorrect, or incomplete, email ambersorganicskincare@gmail.com within 2 days of delivery with a photo and we'll replace it or refund you in full, with no return shipping cost to you.

Shipping

Orders are processed within 1 to 2 business days, Monday through Friday, excluding holidays. You'll get tracking by email as soon as your order ships.

US orders typically arrive 3 to 7 business days after shipping. International orders ship to 28 countries and typically arrive 7 to 21 business days after shipping, depending on destination and local customs processing.

International customers are responsible for any duties, taxes, or customs fees charged on delivery. These are set by your country and are not included in your order total.

Questions about an order? Email ambersorganicskincare@gmail.com.